NUS IT đạt giải thưởng Digital Achievers tại lễ trao giải Tech Leader Awards 2025

NUS Information Technology (NUS IT) has been recognised with the Digital Achievers (Team) award at the Singapore Computer Society’s Tech Leader Awards 2025, in recognition of their trailblazing work on AI-Know—a transformative platform poised to redefine how the NUS community engages with artificial intelligence.

Mr Irving Neil Kwok (centre), Head of Enterprise Services at NUS Information Technology, receiving the Digital Achievers (Team) Award from Mr Tan Kiat How (right), Senior Minister of State for Digital Development and Information & National Development, as Ms Lim Bee Kwan, President of the Singapore Computer Society, looks on.

Developed in-house by the Enterprise Services Team at NUS IT in collaboration with departments across the University, AI-Know is a university-wide initiative aimed at empowering, enabling, and educating the NUS community on Generative AI (GenAI). Designed as a one-stop super-app for AI-driven tools and training, AI-Know has already impacted nearly 1,000 staff members across more than 120 departments, driving unprecedented levels of digital transformation and innovation.

At the heart of AI-Know is a centralised suite of AI productivity tools, namely, AI-Chat, AI-Draw, AI-Minute, and AI-Guide These tools are revolutionising traditional workflows by automating manual tasks, enhancing decision-making, and boosting efficiency across administrative and academic domains. For instance, the AI-Minute tool alone has saved an estimated 9,480 man-hours annually by automating the generation of meeting minutes.

“AI-Know isn’t just a project—it’s a movement,” said Mr Irving Neil Kwok, Head of Enterprise Services, NUS IT. “It exemplifies how a university can lead digital transformation from within. This award reflects our team’s commitment to making AI accessible, impactful, and sustainable for everyone at NUS. We’re proud that AI-Know has empowered our staff to build and use AI solutions tailored to their needs—and we’re just getting started.”

One of AI-Know’s standout features is its emphasis on citizen development, enabling staff to independently create AI solutions via the AI-Create platform. This bottom-up innovation has led to successful deployments such as the automation of hostel appeals processing by the Office of Student Affairs which helps reduce processing time and human errors; and the aptitude-based admissions process for the Office of Admissions speeding up decision-making while ensuring no promising candidate is overlooked.

Beyond its operational impact, AI-Know also prioritises AI literacy through tiered Digital Enablement training sessions, offering foundational to advanced skills in using GenAI for work. To date, over 1,000 NUS staff have undergone AI training sessions, fostering a future-ready culture of innovation across campus.

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